TERMS & CONDITIONS
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us either by telephone on +356 21334226, by email at: info@thehouseshop.net or by post using the address given below.
By placing an order via this website you are making an offer to The House Shop to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed a request for an order we will send you a confirmation that your request has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The House Shop for the sale of our products will only exist once an order has been accepted, processed and despatched to you.
Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.
YOUR RIGHT TO CANCEL
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
RETURNS POLICY
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.
MAKING RETURNS
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. We will only refund the costs of postage where the item returned is faulty. To return any products to us, please mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the invoice and send it back to:
Returns Department,
The House Shop Ltd,
190 Tower Road,
Sliema SLM1602
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
All prices quoted on this website are accurate at the time of publication and are quoted in Euro and where appropriate are inclusive of VAT at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 18%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
OUR GUARANTEE TO YOU
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active.
DELIVERY All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted before 4pm will, subject to availability, be despatched on the following day for a 7 working day delivery. Those orders received and accepted after 4pm will be despatched on the day after the next day.
Stock permitting, all orders are usually despatched within 24 hours of being accepted, to arrive with UK customers within seven working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
OUR DETAILS
The House Shop Ltd
Sardinell
Lourdes Lane
St Julians SWQ3331
Company registration C4557
VAT registration 10602912
THE HOUSE SHOP LTD
190 TOWER ROAD
SLIEMA
SLM 1602
MALTA
Tel 21334226, 21311144
Fax 21311132
www.thehouseshop.net